Welcome to Jersey WaterCheck’s evaluation center — the Benchmark Hub.

The Benchmark Hub helps utility managers and state leaders dive into the factors that contribute to the need for water infrastructure investment. Here you will find the details, measures, reports, results, and data that we’ve gathered for every water and wastewater system in the state.

Scroll down to view details and data for the selected measure.
Goal
Subgoal
Measures

Percentage of treated drinking water sent out for distribution that is not billed to customers (state-level)

At the state level, this metric shows the total amount of treated drinking water (million gallons per year) that leaves the treatment plant (i.e., is put into the system) but is not billed to customers, which is an indication of water losses and the uses of water for non-billed practices (e.g., flushing lines, fire fighting). Water and sewer lines are under the ground and subject to many stresses. Even the most effectively managed system will have leaks or, as in the case of a sewer line, inflow and infiltration. Water not billed to customers includes: water given for free to local governments such as for firefighting, water used for flushing mains, water theft, water lost through leaks, etc. Seismic activity, cold/hot cycles, and impacts of other activities or utilities near the pipe can all cause pipe leaks and breaks. Results are often available for larger systems, and less frequently for small systems except where required by regulatory agencies.

Once water is treated, it is sent out for distribution and customers are billed based on usage. Note that some water is not billed to customers for a variety of reasons mentioned above. Information from this metric can help educate your community about opportunities to reduce water loss and increase efficiency.

Data Source: NJ Department of Environmental Protection (NJDEP)

Click here see the related system-level measure.