Welcome to Jersey WaterCheck’s evaluation center — the Benchmark Hub.

The Benchmark Hub helps utility managers and state leaders dive into the factors that contribute to the need for water infrastructure investment. Here you will find the details, measures, reports, results, and data that we’ve gathered for every water and wastewater system in the state.

Scroll down to view details and data for the selected measure.
Goal
Subgoal
Measures

Regularly surveys their customers for service satisfaction (state-level)

This metric is outside of government requirements.

At the state level, this metric shows the percentage of utility systems (drinking water and wastewater) that conduct regular customer satisfaction surveys to get feedback on their service. The term "customer "is used very broadly here to denote someone who receives their water or sewer service from their utility. Data for this metric was based on a self-reported survey. Note that there are many mechanisms utilities have that provide opportunities to individuals to give feedback and input (public meetings, correspondence, etc.).

*There is no value for this metric yet due to insufficient data. Please see the corresponding system-level metric for the data that has been collected thus far.

Data Source: Survey

Click here see the related system-level measure.